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Customer Service Coordinator

2 months ago

Coventry, Coventry, United Kingdom Morson Talent Full time

Rate: £12-£14 per hour, depending on experience

Contract: 3 months with the possibility of extension

Location: Coventry City Centre

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Advisor to join our client's Customer Service Scheduling and Delivery team. As a key member of the team, you will play a crucial role in ensuring the efficiency and effectiveness of field and contact centre operations.

Key Responsibilities:

  • Schedule customer-appointed and proactive work for field technicians and repair crews
  • Liaise with customers, highway authorities, and field staff teams to ensure work is completed to the highest quality standards and in compliance with local regulations
  • Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction
  • Adhere to service levels that meet customer and company expectations
  • Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups
  • Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Knowledge of customer service principles and practices
  • Ability to work collaboratively as part of a team

What We Offer:

Our client offers a competitive hourly rate, opportunities for professional development, and a dynamic work environment. If you are a motivated and customer-focused individual looking for a new challenge, please apply today