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Lodge Manager

2 months ago


Bournemouth, Bournemouth, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our Home Owners.

Key Responsibilities
  • Manage the maintenance of the property, ensuring it is well-maintained and safe for residents
  • Provide a first-class service to Home Owners, responding to their needs and concerns in a timely and professional manner
  • Liaise with a range of customers and suppliers, including contractors and maintenance teams
  • Organise activities and events for Home Owners, promoting a sense of community and social interaction
  • Manage the site's health and safety, ensuring compliance with relevant regulations and standards
Requirements
  • Experience of working in a similar role, preferably in the retirement living or social housing sector
  • Excellent customer service skills, with the ability to work with a range of customers and stakeholders
  • Strong administration skills, including experience of using Microsoft Office applications
  • Ability to work independently, using your own initiative and making decisions as needed
  • Passion for providing excellent customer service and a commitment to delivering high-quality results
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications, including thorough induction and ongoing training

We are a progressive managing agent of privately owned leasehold Retirement Living accommodation, managing over 220 developments nationally. We are committed to delivering high-quality services and providing a positive experience for our Home Owners. If you are a motivated and customer-focused individual who is passionate about delivering excellent results, we would love to hear from you.