Technology Infrastructure Technician

4 days ago


Bristol, Bristol, United Kingdom One Big Circle Ltd Full time

About Us

One Big Circle Ltd is a pioneering technology company based in Bristol. We specialise in developing innovative video solutions that transform industries. Our award-winning product, AIVR, is a state-of-the-art video technology system used by thousands of people in the rail industry.

We are seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to staff, maintaining IT equipment, and ensuring the smooth operation of our company's IT systems.

This is an excellent opportunity to work with a growing company that values innovation and collaboration. You will have the chance to develop your skills and contribute to the success of our business.

Your Key Responsibilities:

  • Technical Support: Provide first-line technical support to colleagues, assisting with hardware and software issues.
  • Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, printers, and servers.
  • Software Installation: Assist in the installation, configuration, and updates of software applications.
  • Hhardware Maintenance: Help with the setup, maintenance, and inventory management of IT hardware.
  • User Assistance: Support users in account setups, password resets, and general IT inquiries.

Requirements:

  • A basic knowledge of operating systems (macOS, Windows, Linux) and familiarity with hardware and network components.
  • Strong problem-solving skills and good communication and interpersonal skills to interact with non-technical users.
  • Able to work well in a team and collaborate with other IT staff.

Salary: £27,500 - £32,000 per annum, depending on experience.

Benefits:

  • Auto-enrolment Pension Scheme
  • 25 Days Holiday plus bank holidays
  • Life Assurance
  • Private Healthcare Cover
  • Share Options
  • Work-related training courses as required
  • Complimentary snacks and refreshments including fresh fruit
  • Office-centric role with flexible working and the option of one day per-week from home
  • Access to Bike to Work Scheme
  • Secure bike storage and shower facilities
  • Social events

You will be rewarded with a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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