Service Delivery Director
4 days ago
We are seeking a highly experienced Service Delivery Director to lead our customer service team. As a key member of our operations team, you will be responsible for driving customer satisfaction, improving efficiency, and achieving business objectives.
The ideal candidate will have extensive experience in customer service and/or sales, including 3+ years managing teams. A proven track record in a B2C environment, particularly in estate agency or property-related experience, is essential.
This is an excellent opportunity to join a growing company at an exciting point in its journey. You will work with a talented team to deliver exceptional customer experiences and drive results.
Key Responsibilities:
- Develop and implement strategies to improve customer engagement, retention, and loyalty.
- Lead a team of customer service professionals to achieve exceptional customer satisfaction and operational excellence.
- Monitor and analyze performance metrics to identify areas for improvement and optimize processes.
Why Join Us:
- Estimated salary range: £60,000 - £70,000 per annum.
- Dynamic and supportive work environment.
- Opportunities for growth and development.
- Competitive compensation package.
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