IT Service Delivery Director

3 weeks ago


London, Greater London, United Kingdom SCC Full time £440
Job Title: IT Service Delivery Director

We are seeking a seasoned IT Service Delivery Director to lead our team in the rollout of Windows 11, ServiceNow, and Intune. This role involves ensuring the smooth operation of BAU activities while providing technical inputs and recommendations to optimize the Windows 11 deployment.

Key Responsibilities:
  • Windows 11 Rollout: Provide technical insights and recommendations to enhance user experience, readiness, and risk mitigation.
  • ServiceNow Implementation: Offer expertise on integrating ServiceNow with EUC processes to improve incident management and self-service capabilities for end-users.
  • Intune Implementation: Deliver guidance on device management, compliance policies, and user protection for seamless Intune deployment.
  • BAU Support and Improvement: Collaborate with the BAU team to analyse ongoing service issues, identify automation opportunities, and drive continuous improvement.

The ideal candidate will have proven experience as a Service Delivery Lead in large-scale IT projects, particularly in Windows, ServiceNow, and Intune implementations. They should possess strong understanding of EUC service delivery processes and incident/problem management, along with expertise in process automation and continuous service improvement.

This is an exciting opportunity for a motivated individual to join our team at SCC and take on a leadership role in shaping our IT service delivery strategy.



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