Customer Operations Manager

2 days ago


Wombourne, Staffordshire, United Kingdom ERIKS Full time

About the Role:

We are seeking a highly skilled Customer Operations Manager to join our team at ERIKS. As a key member of our operations team, you will be responsible for maintaining a strong relationship with our customers and sales staff.

Key Responsibilities:

  • Lead and manage a team of customer operations professionals to ensure seamless delivery of customer services.
  • Develop and implement business strategies to drive growth and revenue.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Implement process improvements to increase efficiency and productivity.
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Develop and maintain strong relationships with customers and sales staff.

About You:

We are looking for a highly motivated and experienced professional with a strong background in customer operations and business development. You will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A collaborative and inclusive team culture.

About ERIKS:

ERIKS is a leading Specialised Industrial Service Provider, offering a wide range of innovative and high-quality mechanical engineering components and logistics services. We are committed to delivering exceptional customer service and support, and we are seeking a talented individual to join our team.



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