CRM Operations Manager

5 days ago


Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full time

This is a fantastic opportunity for a seasoned professional to join Zachary Daniels, a dynamic business experiencing consistent growth with no signs of slowing down - in fact, think double-digit growth

As a CRM Manager, you will be responsible for owning the customer strategy (acquisition and retention), from planning through to evaluation. Your key responsibilities will include:

  • Developing a comprehensive acquisition plan with all stakeholders, including third-party vendors
  • Managing the customer database and ensuring its health and maintenance
  • Collaborating with the Head of Marketing to build out seasonal communication plans that drive customer engagement
  • Assessing the commercial benefits of implementing a loyalty program
  • Providing actionable insights and reporting on key performance indicators (KPIs)
  • Executing lifecycle campaigns that drive customer retention and growth
  • Identifying customer segmentation and developing targeted email and direct mail campaigns

To be considered for this role, you will possess the following skills and experience:

  • Proven track record of owning and delivering CRM strategies within the retail or e-commerce industry
  • Ability to switch between operational and strategic thinking
  • Highly commercial and analytical mindset, with a strong understanding of data-driven decision making
  • Knowledge of catalogues and direct mail marketing
  • Experience in launching and managing loyalty programs
  • Confidence in multichannel retail and customer engagement
  • Ability to work at pace and thrive in a fast-paced environment, with a strong focus on team growth and development
  • Examples of how you have driven acquisition, retention, CLTV, and ATV growth rates in previous roles

Zachary Daniels is a forward-thinking business that values innovation and customer-centricity. If you are a motivated and experienced CRM professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.



  • Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full time

    This is a significant opportunity for a seasoned professional to join Zachary Daniels, a rapidly expanding business with a proven track record of sustained growth, boasting double-digit expansion year after year.As the CRM Manager, you will be responsible for spearheading the customer strategy, encompassing acquisition and retention, from planning to...


  • Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full time

    This is a fantastic opportunity for a seasoned professional to join Zachary Daniels, a dynamic business experiencing consistent growth with no signs of slowing down - in fact, think double-digit growth! As a CRM Manager, you will be responsible for owning the customer strategy (acquisition and retention), from planning through to evaluation. Your key...


  • Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full time

    This is a fantastic opportunity for a seasoned professional to join Zachary Daniels, a dynamic business experiencing consistent growth with no signs of slowing down - in fact, think double-digit growth! As a CRM Manager, you will be responsible for owning the customer strategy (acquisition and retention), from planning through to evaluation. Your key...

  • Senior CRM Data

    2 months ago


    Tewkesbury, UK, Gloucestershire, United Kingdom Zachary Daniels Full time

    Senior CRM Data & Planning Manager - Retail Brand - Gloucestershire areaHybrid/ flexible working - 2 office days per weekZachary Daniels are proud to be representing an established, inclusive and sustainable retail brand as they look for a new senior CRM and data professional to join their in-house team. You will join a lifestyle brand with a fantastic...


  • Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full time

    This is a significant opportunity for a seasoned professional to join Zachary Daniels, a rapidly expanding business with a proven track record of sustained growth, boasting double-digit expansion year after year.As the CRM Manager, you will be responsible for overseeing the customer strategy, encompassing acquisition and retention, from planning to...

  • Operations Manager

    7 days ago


    Tewkesbury, Gloucestershire, United Kingdom Foundation Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Foundation Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, encompassing all aspects of operations and facilities management.Key ResponsibilitiesPre-Launch...

  • Operations Manager

    5 days ago


    Tewkesbury, Gloucestershire, United Kingdom Foundation Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Foundation Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, encompassing all aspects of operations and facilities management.Key ResponsibilitiesPre-Launch...

  • Operations Manager

    7 days ago


    Tewkesbury, Gloucestershire, United Kingdom Foundation Recruitment Full time

    Job DescriptionOverview:Foundation Recruitment is seeking a seasoned Operations Manager to spearhead the launch and ongoing management of a premium outlet in the Southwest. We have partnered with a leading retail developer to find a strong fit to drive operational excellence and deliver exceptional customer experiences.Key Responsibilities:Collaborate...

  • Operations Manager

    4 days ago


    Tewkesbury, Gloucestershire, United Kingdom Foundation Recruitment Full time

    Job OverviewCompany BackgroundFoundation Recruitment is a leading recruitment agency specializing in placing top talent in various industries. We are currently seeking an experienced Operations Manager to join our team at Cotswolds Designer Outlet.Key ResponsibilitiesPre-Launch PhaseCollaborate with the Centre Manager to execute a phased launch strategy,...

  • Operations Manager

    4 days ago


    Tewkesbury, Gloucestershire, United Kingdom Foundation Recruitment Full time

    Job OverviewCompany BackgroundFoundation Recruitment is a leading recruitment agency specializing in placing top talent in various industries. We are currently seeking an experienced Operations Manager to join our team at Cotswolds Designer Outlet.Key ResponsibilitiesPre-Launch PhaseCollaborate with the Centre Manager to execute a phased launch strategy,...


  • Tewkesbury, Gloucestershire, United Kingdom Acorns Children's Hospice Full time

    Position OverviewRole: Retail Operations ManagerOrganization: Acorns Children's HospiceWe are seeking a dedicated and passionate Retail Operations Manager to oversee our retail operations. This role is essential in guiding a team of volunteers to meet established objectives while ensuring a remarkable experience for every customer.Key Responsibilities:Lead...

  • Store Operations Manager

    31 minutes ago


    Tewkesbury, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: Store Operations ManagerLocation: ReadingSalary: CompetitiveContract Type: ContractPAYE ContractOur client, a leading engineering and manufacturing business, is seeking a Store Operations Manager to join their team on a 6-month PAYE contract.Key Responsibilities:Ensure efficient inbound processes, storage, and inventory distribution from the...


  • Tewkesbury, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: Stores SupervisorJob Summary:We are seeking a highly organized and detail-oriented Stores Supervisor to join our team at Omega Resource Group. As a Stores Supervisor, you will be responsible for ensuring the efficient operation of our stores, including inventory management, storage, and distribution.Key Responsibilities:Develop and implement...


  • Tewkesbury, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: Stores SupervisorJob Summary:We are seeking a highly organized and detail-oriented Stores Supervisor to join our team at Omega Resource Group. As a Stores Supervisor, you will be responsible for ensuring the efficient operation of our stores, including inventory management, storage, and distribution.Key Responsibilities:Develop and implement...


  • Tewkesbury, Gloucestershire, United Kingdom Chevron Traffic Management Full time

    About Chevron Traffic ManagementChevron Traffic Management is a leading provider of traffic management services, specializing in the installation and maintenance of temporary traffic management systems. Our team of experts works closely with clients to ensure that their roadworks are carried out safely and efficiently.Job SummaryWe are seeking a highly...


  • Tewkesbury, Gloucestershire, United Kingdom Chevron Traffic Management Full time

    About Chevron Traffic ManagementChevron Traffic Management is a leading provider of traffic management services, specializing in the installation and maintenance of temporary traffic management systems. Our team of experts works closely with clients to ensure that their roadworks are carried out safely and efficiently.Job SummaryWe are seeking a highly...


  • Tewkesbury, Gloucestershire, United Kingdom Chevron Traffic Management Full time

    About Chevron Traffic ManagementChevron Traffic Management is a leading provider of traffic management services, specializing in the installation and maintenance of temporary traffic management systems. Our team of experts works closely with clients to ensure that their roadworks are carried out safely and efficiently.Job SummaryWe are seeking a highly...


  • Tewkesbury, Gloucestershire, United Kingdom Chevron Traffic Management Full time

    About Chevron Traffic ManagementChevron Traffic Management is a leading provider of traffic management services, specializing in the installation and maintenance of temporary traffic management systems. Our team of experts works closely with clients to ensure that their roadworks are carried out safely and efficiently.Job SummaryWe are seeking a highly...


  • Tewkesbury, Gloucestershire, United Kingdom Gloucestershire County Council Full time

    Position OverviewThis role is for a Library Operations Manager within the Gloucestershire County Council. You will oversee the management of multiple libraries in the region, ensuring smooth operations and effective team leadership.Key ResponsibilitiesManage and supervise library teams across various locations.Coordinate community events and activities to...

  • Operations Manager

    7 days ago


    Tewkesbury, Gloucestershire, United Kingdom Foundation Recruitment Full time

    Job Summary:Foundation Recruitment is seeking an experienced Operations Manager to join our team at Cotswolds Designer Outlet. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the outlet, encompassing all aspects of operations and facilities management.Key Responsibilities:Collaborate closely...