CRM Operations Manager
5 days ago
This is a fantastic opportunity for a seasoned professional to join Zachary Daniels, a dynamic business experiencing consistent growth with no signs of slowing down - in fact, think double-digit growth
As a CRM Manager, you will be responsible for owning the customer strategy (acquisition and retention), from planning through to evaluation. Your key responsibilities will include:
- Developing a comprehensive acquisition plan with all stakeholders, including third-party vendors
- Managing the customer database and ensuring its health and maintenance
- Collaborating with the Head of Marketing to build out seasonal communication plans that drive customer engagement
- Assessing the commercial benefits of implementing a loyalty program
- Providing actionable insights and reporting on key performance indicators (KPIs)
- Executing lifecycle campaigns that drive customer retention and growth
- Identifying customer segmentation and developing targeted email and direct mail campaigns
To be considered for this role, you will possess the following skills and experience:
- Proven track record of owning and delivering CRM strategies within the retail or e-commerce industry
- Ability to switch between operational and strategic thinking
- Highly commercial and analytical mindset, with a strong understanding of data-driven decision making
- Knowledge of catalogues and direct mail marketing
- Experience in launching and managing loyalty programs
- Confidence in multichannel retail and customer engagement
- Ability to work at pace and thrive in a fast-paced environment, with a strong focus on team growth and development
- Examples of how you have driven acquisition, retention, CLTV, and ATV growth rates in previous roles
Zachary Daniels is a forward-thinking business that values innovation and customer-centricity. If you are a motivated and experienced CRM professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.
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CRM Operations Manager
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full timeThis is a significant opportunity for a seasoned professional to join Zachary Daniels, a rapidly expanding business with a proven track record of sustained growth, boasting double-digit expansion year after year.As the CRM Manager, you will be responsible for spearheading the customer strategy, encompassing acquisition and retention, from planning to...
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Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full timeThis is a fantastic opportunity for a seasoned professional to join Zachary Daniels, a dynamic business experiencing consistent growth with no signs of slowing down - in fact, think double-digit growth! As a CRM Manager, you will be responsible for owning the customer strategy (acquisition and retention), from planning through to evaluation. Your key...
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Tewkesbury, Gloucestershire, United Kingdom Zachary Daniels Full timeThis is a fantastic opportunity for a seasoned professional to join Zachary Daniels, a dynamic business experiencing consistent growth with no signs of slowing down - in fact, think double-digit growth! As a CRM Manager, you will be responsible for owning the customer strategy (acquisition and retention), from planning through to evaluation. Your key...
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