Key Holder Assistant

2 weeks ago


Braintree, Essex, United Kingdom The Estée Lauder Companies Inc. Full time

We are seeking a Key Holder to support our Store Manager and Assistant Manager in maintaining the smooth operation of our store. As a Key Holder, you will play a vital role in ensuring that our customers have a unique and inspirational in-store experience.

Responsibilities:

  1. Support the Store Manager and Assistant Manager in maintaining store operations and ensuring excellent customer service.
  2. Lead by example and use outstanding coaching and mentoring skills to motivate and develop the team.
  3. Carry out essential start and end of day cash reconciliation and opening and closing the store on a rota basis.
  4. Implement sales growth initiatives and contribute to achieving sales targets.
  5. Provide exceptional customer service and resolve customer complaints in a professional manner.

Requirements:

  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets, is desirable.
  • Flexible availability across days/hours is required. We want all of our team members to have a good work-life balance.

Benefits:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

About Us:

The Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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