Retail Supervisor

3 weeks ago


Braintree, Essex, United Kingdom Estée Lauder Companies Full time

About the Role:

The Estée Lauder Companies is seeking a Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth efficient running of the store. This role is ideal for an ambitious self-starter looking for a progressive career within the Retail Beauty Industry.

As a Key Holder, you will be responsible for providing inspirational, authentic, and personalized customer service, while leading by example and using your outstanding coaching and mentoring skills to lead the team to achieve sales and customer service targets.

You will also be responsible for carrying out essential start and end of day cash reconciliation, as well as opening and closing the store on a rota basis. The Estée Lauder Companies will invest in your development, providing you with the tools needed to succeed in this first-level supervisor role.

Key Responsibilities:

  • Provide exceptional customer service, ensuring each customer has a unique and inspirational in-store experience
  • Lead by example, using your outstanding coaching and mentoring skills to lead the team to achieve sales and customer service targets
  • Carry out essential start and end of day cash reconciliation
  • Open and close the store on a rota basis
  • Support the Store Manager and Assistant Manager in ensuring the smooth efficient running of the store

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering


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