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Loan Account Manager
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Account Manager. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities- Establish and maintain strong relationships with customers to understand their needs and provide tailored solutions.
- Process loan agreements and ensure that customers are supported throughout the lifecycle of their loan.
- Work closely with internal teams to ensure seamless communication and delivery of customer service.
- Identify and capitalize on opportunities to upsell and cross-sell products and services.
- Meet and exceed sales targets and performance metrics.
- Excellent communication and interpersonal skills.
- Strong customer service skills and ability to build rapport with customers.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Previous experience in financial services or a related field is an asset.
- High school diploma or equivalent required; degree in business or a related field is an asset.
- Competitive salary and quarterly bonus scheme.
- Comprehensive training and development opportunities.
- Private healthcare for you and your partner.
- Life insurance.
- Excellent company pension plan.
- 25 days holiday plus Bank Holidays.
- Dental plans.
- Health MOTs.
- Cycle to Work vouchers.
- Taste discount cards.
- Techsave scheme.
