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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Trainee Insurance Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide friendly and professional service to customers via various channels, ensuring their needs are met and exceeded.
- Liaising with Colleagues: Collaborate with other departments to ensure seamless communication and efficient resolution of customer queries.
- Administrative Tasks: Perform administrative duties as required, including data entry and record-keeping.
- Needs Assessment: Identify customer needs and gather information to provide accurate and relevant solutions.
- Positive Attitude: Demonstrate a positive and enthusiastic approach to work, with strong communication skills.
- Hard Work: Show a strong work ethic and a can-do attitude, with a willingness to learn and adapt.
- Persuasive Skills: Possess good negotiation skills and be able to persuade customers to achieve desired outcomes.
- Education: Hold a minimum of C grade in GCSEs in Maths and English, or equivalent.
- Competitive Pension: Enjoy a competitive pension scheme, with the company contributing twice the amount.
- Full Training: Receive comprehensive training and development opportunities to enhance your skills and knowledge.
- Holidays and Wellbeing: Enjoy a generous number of holidays, with the option to purchase additional days, as well as access to wellbeing activities and a flexible benefits package.
- Discretionary Bonus: Be eligible for a discretionary annual bonus, based on personal and company performance.
i2i Recruitment Consultancy is a leading recruitment agency, committed to making recruitment personal and fair. We strive to connect with each applicant and value diversity and inclusion in our hiring process.