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Service Lead

1 month ago


London, Greater London, United Kingdom Sephora USA, Inc Full time

About the Role:

Sephora is seeking a highly skilled Service Lead to join our team. As a Service Lead, you will be responsible for supporting all departments on the sales floor within a specific Sephora location. You will work closely with the Operations team to ensure that all merchandising concepts and visuals on the sales floor are within company standard.

Key Responsibilities:

  • Sales Experience: Ensure all Beauty Advisors properly execute Sephora's selling model and are aware of the store's sales performance and opportunities.
  • Visual Merchandising: Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard.
  • Client Experience: Regularly act as the Manager on Duty within the store and engage with cast and clients on-stage whenever possible.
  • Entrepreneurial Spirit: Demonstrate a strong understanding of the store's sales performance and business opportunities and adjust staffing levels as needed to meet client expectations.
  • Talent Champion: Participate in the interviewing process as needed for the World team.

Requirements:

  • You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have proven ability to influence peers and provide feedback.
  • You have demonstrated effective time management and problem-solving skills.

About Sephora:

Sephora is a leading beauty retailer that offers a wide range of products and services. We are committed to providing our customers with an exceptional shopping experience and to helping our employees achieve their career goals.