Incident Response Manager

10 hours ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Incident Response Manager

We are seeking an experienced Incident Response Manager to join our team at Fruition IT. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our critical systems during project rollouts and managing incidents when they arise.

Key Responsibilities:
  • Investigate and resolve incidents in a timely and efficient manner
  • Implement mitigation strategies to minimize disruption to business operations
  • Communicate effectively with stakeholders at all levels, including leadership and technical teams
  • Coordinate with cross-functional teams to quickly restore service and stabilize systems
  • Develop and implement incident management processes and procedures
Requirements:
  • Proven experience in incident management, preferably in high-pressure or fast-paced environments
  • Strong problem-solving abilities with a focus on root cause analysis and resolution
  • Excellent communication and interpersonal skills
  • Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow)
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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