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Incident Response Lead
2 months ago
We are seeking a skilled Incident Response Manager to join our team at Fruition IT. As a key member of our digital operations team, you will play a critical role in ensuring the stability and continuity of our systems and services.
Key Responsibilities:- Investigate and resolve incidents in a timely and efficient manner
- Develop and implement mitigation strategies to prevent future incidents
- Coordinate with technical and non-technical teams to ensure effective incident management
- Communicate incident status and progress to stakeholders at all levels
- Proven experience in incident management, preferably in high-pressure or fast-paced environments
- Strong problem-solving abilities with a focus on root cause analysis and resolution
- Excellent communication and stakeholder management skills
- Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow)
This is a challenging and rewarding role that requires a strong sense of urgency and a commitment to delivering high-quality results. If you are a motivated and experienced incident response professional looking for a new challenge, we encourage you to apply.
