Incident Commander Lead

3 weeks ago


Leeds, Leeds, United Kingdom DAZN Full time
Incident Commander Opportunity

We are seeking an experienced Incident Commander to join the Global Live Operations team at DAZN. As a key member of our team, you will be responsible for driving the evolution of our Critical Incidents Technical Response Group, handling all incident types. Your role will involve managing the restoration of impacted services affected by real or potential interruptions, prioritizing availability, and ensuring infrastructure and application stability.

Key Responsibilities

* Lead major incident calls, determine client impact, and agree on resolution actions with involved teams
* Manage technical sub-channels, isolate issues contributing to return-to-service, and communicate with stakeholders
* Provide recommendations on troubleshooting and technology improvements to resolve incidents quickly
* Partner with Support, Dev, and Engineering teams to resolve difficult system issues
* Transition new features and projects into PROD, operationalising and highlighting monitoring capabilities

Requirements

* Experience managing major incidents, providing leadership to resolution, and clear communications
* Working knowledge of ITIL incident, problem, and change management components
* Ability to coordinate technical, incident, and supplier teams to accurately prioritize and effectively manage incidents
* Operations experience in a 24x7, x365 support model
* Knowledge of cloud-related architecture, systems, and tooling experience

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers, and pioneers. We use world-class technology to transform sports and revolutionise the industry. If you want to push boundaries and make an impact, join our team and be part of our journey.

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