IT Service Desk Team Lead

2 weeks ago


Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

Squire Patton Boggs is a global law firm that seeks a skilled IT Service Desk Manager to join its Technology Services team in Leeds, UK.

The ideal candidate will be a seasoned IT professional with a minimum of four years of experience in managing IT support teams.

Key responsibilities include:

  • Supervising and coordinating day-to-day activities of the UK IT Support Analysts team.
  • Working closely with the US Service Desk Manager to ensure a consistent approach to incident and service request handling.
  • Establishing and maintaining a service management system for task management, call tracking, and gathering management information.
  • Developing and implementing long-term strategies for growth and maintenance of the IT Support team.
  • Directly supervising and line managing UK IT Support Analysts.

The successful candidate will possess excellent problem-solving skills, be able to multitask confidently, and exercise sound judgment in dealing with incidents.

Knowledge of client-server networks, particularly Windows servers, and the ability to diagnose, troubleshoot, and resolve hardware and software-related issues are essential.

Squire Patton Boggs is committed to providing a diverse and inclusive work environment.

Applicants are encouraged to visit the firm's Careers website for more information and to submit their applications.



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