Incident Response Specialist

3 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Job Overview

Fruition IT is seeking a skilled Incident Response Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the stability and continuity of our critical systems.

Key Responsibilities
  • Investigate and resolve incidents in a timely and efficient manner.
  • Implement mitigation strategies to prevent future incidents.
  • Coordinate with technical and non-technical teams to ensure effective incident management.
  • Develop and maintain incident management processes and procedures.
  • Collaborate with stakeholders to communicate incident status and resolution.
Requirements
  • Proven experience in incident management, preferably in high-pressure or fast-paced environments.
  • Strong problem-solving abilities with a focus on root cause analysis and resolution.
  • Excellent communication and interpersonal skills.
  • Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
  • Ability to work in a fast-paced, dynamic environment with competing priorities.
Working Arrangements

This role will require the successful candidate to work on-site 2 days per week in Leeds. The client is looking for candidates who are available to start ASAP.



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