Incident Response Specialist

5 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Incident Response Manager

We are seeking an experienced Incident Response Manager to join our team at Fruition IT. As a key member of our operations team, you will be responsible for ensuring the continuity of our critical systems during high-pressure project rollouts.

Key Responsibilities:
  • Investigate and resolve incidents in a timely and efficient manner.
  • Implement mitigation strategies to minimize disruption to business operations.
  • Coordinate with technical and non-technical teams to restore service and ensure rapid recovery.
  • Play a key role in stabilizing systems and transitioning them from hypercare to business-as-usual operations.
Requirements:
  • Proven experience in incident management, preferably in fast-paced environments.
  • Strong problem-solving abilities with a focus on root cause analysis and resolution.
  • Excellent communication skills, with the ability to manage stakeholders at all levels.
  • Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
  • Ability to work in a dynamic environment with competing priorities.
What We Offer:
  • A challenging and rewarding role with opportunities for growth and development.
  • A collaborative and supportive team environment.
  • The chance to work on high-profile projects and make a real impact on our business.


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