Payment Services Director

2 weeks ago


London, Greater London, United Kingdom Montpellier Resourcing Full time
As a Cards and Clearing Manager at our client's prestigious boutique financial institution, you will play a vital role in driving the company's growth in the payments sector. Reporting to the Head of Payment Services, you will lead and ensure a professional and effective team, driving forward the Card Operations within the bank and ensuring a seamless and streamlined experience for the customer.

You will be responsible for leading and ensuring compliance with bank policies, alignment with risk appetite, and delivery of exceptional customer service. This involves leveraging expertise in Cards & Clearing Scheme rules (e.g., Visa, Cheque & Credit Clearing), PCI DSS, card processors (e.g., TSYS), card/PIN producers (e.g., G&D), and trade body activities (e.g., UK Finance) to drive operational excellence.

Your key responsibilities will include leading the Cards & Clearing Team, providing leadership, coaching, and guidance, overseeing exceptional service delivery, and managing third-party suppliers and monitoring customer feedback. To succeed in this role, you will need proven experience managing a technical operations team, excellent knowledge of PCI DSS, and high-level knowledge of Cards and Clearing Scheme rules, including Visa and Cheque and Credit.

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