Payment Services Operations Director

3 weeks ago


London, Greater London, United Kingdom Sumitomo Mitsui Banking Corporation – SMBC Group Full time
Job Description

We are seeking an experienced Payment Services Operations Director to join our team at Sumitomo Mitsui Banking Corporation – SMBC Group. As a key member of our organization, you will be responsible for overseeing the effective running of our Payments and Current Account Processes end to end across departments.

Your primary objective will be to provide steering, oversight, and governance to Payments and Current Account Services across EMEA, ensuring payment systems, their process design, and operational resilience comply with regulatory expectations.

You will be the Business Process Owner (BPO) for Payment and Current Account Services, providing oversight of operational incidents and managing the operational relationships with Nostro Agents and Clearing Settlement Mechanisms (CSMs).

In this role, you will also provide Subject Matter Expertise (SME) to interpret the risk appetite and identify existing risks to the Bank in the Payment and Current Account Services space.

Additionally, you will drive strategic transformation initiatives such as the transformation of our Payments and Current Account technology, processes, and Operating Models, providing management with information and insights into risks, benefits, and ROI.

You will partner with front office/product teams across EMEA, other regions, and globally to support SMBC's strategic goals.

Key Responsibilities
  • Service strategy
  • Service definition
  • Development of strategic assets
  • Financial management – cost component only
  • Service Portfolio Management
  • Business Analysis
  • Service management
  • Service Delivery Requirements
  • Service Catalogue Management (documentation, risks, controls, data)
  • Service Level Management
  • Service Resilience & Continuity Management
  • Capacity Management
  • Service Reporting Governance inc. MI
  • Accountability for Service delivery (Service BAU)
  • Problem Management
  • Service Reporting
  • Demand Management
  • Control Management
  • Oversight and support of Event Management & Incident Management
  • Service assurance
  • Continual service improvement
  • Service Improvement incl. analysis and business case development
  • Change management


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