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Public Enquiry Officer
2 months ago
Essex Police is seeking a skilled and experienced Public Enquiry Officer to join our team. As a Public Enquiry Officer, you will be responsible for providing exceptional customer service to the public, responding to a wide range of enquiries, and working collaboratively with colleagues to achieve the best outcomes.
Key Responsibilities:- Provide high-quality customer service to the public, responding to enquiries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve the best outcomes, sharing knowledge and expertise to ensure effective service delivery.
- Take accurate and detailed reports of crime, dealing with bail signers, and signposting queries to correct agencies.
- Deal with post and deliveries for the station, ensuring efficient and secure handling of sensitive information.
- Work effectively in a pressurised environment, maintaining a high standard of service delivery and treating people with dignity and respect.
- Experience of working with the public, providing customer service skills, and dealing with a wide range of enquiries.
- Sound decision-making skills, with the ability to make independent decisions and multi-task.
- Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
- Knowledge of Police Systems (STORM, Athena & PNC) and experience of using IT systems.
- Ability to work flexibly, covering various stations within the division and sometimes the wider PEO across Kent as required.
- A competitive salary, with incremental increases within the salary band.
- A range of benefits, including access to training and development opportunities.
- A supportive and inclusive work environment, with a commitment to diversity, equality, and inclusion.
Essex Police is an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to empower everyone to bring their authentic self to work.
