Network Infrastructure Technician

2 days ago


Bristol, Bristol, United Kingdom Arena Group Ltd Full time

Estimated salary: £45,000 - £55,000 per annum

About the Job

We are seeking a highly skilled Technical Service Analyst to join our team at Arena Group Ltd in Bristol. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and resolving complex issues related to network infrastructure topology and support.

You will work closely with our clients and internal stakeholders to understand their needs and develop effective solutions. Your excellent communication and analytical skills will enable you to resolve complex issues efficiently and effectively.

Key Responsibilities
  • Provide level 2 support for key incidents and issues related to our clients' network infrastructure
  • Maintain existing infrastructure systems and ensure that they meet security guidelines
  • Work with the SDM and Infrastructure Specialist team to identify risks to availability or performance
  • Support the Service Desk team during busy periods to ensure call answering KPIs are maintained
Requirements
  • At least two years' experience working in a customer-facing IT support environment
  • Good understanding of IT infrastructure and network devices
  • Ability to plan, organize, and adapt to changing job tasks within own role
  • Strong verbal and written communication skills

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