1st Line IT Support Professional

1 week ago


Essex, United Kingdom Polytec Personnel Ltd Full time

Polytec Personnel Ltd is looking for a highly skilled German speaking technical support expert to join their team based in the UK. As a 1st Line IT Support professional, you will be responsible for providing exceptional customer service to clients across Europe.

Your key responsibilities will include:

  • Providing 1st Line IT Support for all incoming support enquiries
  • Troubleshooting basic areas of the company platform
  • Working with customers on live chat, email, telephone, and ticketing services to ensure the best level of service possible
  • Incoming enquiries ensuring they are communicated to relevant teams
  • Escalating issues to 2nd Line and Technical Pre-Sales Team as necessary
  • Delivering handovers between the global 1st Line Technical Support Team

The ideal candidate will have IT experience in a work environment, an IT-based qualification, and a strong knowledge of PC hardware, Windows platform, and application support. Salary range is £25,000-£30,000 per annum.



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