IT Support Specialist
2 days ago
We are searching for an IT Support Engineer who will play a pivotal role in managing the daily IT operations of our client's business.
Main Responsibilities:
- Provide 1st and 2nd line IT support, addressing and resolving tickets raised internally.
- Deliver user training on IT equipment, enhancing overall user competence and efficiency.
- Support and maintain printers, label printing machines, and related peripheral devices.
- Work closely with the IT Director, reporting on issues and contributing to IT strategies.
- Make recommendations and assist with WiFi improvements to enhance network performance.
Requirements:
- Proven experience providing 1st and 2nd line IT support.
- Familiarity with managing and configuring printers and label printing devices.
- Experience with basic network troubleshooting, particularly in WiFi optimisation.
- Ability to document processes and train users on IT equipment.
The estimated salary for this position is £40,000 - £55,000 per annum, depending on location and experience.
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