German Speaking Technical Support Expert
1 week ago
We are recruiting a skilled 1st Line IT Support professional fluent in English and German to provide exceptional customer service to our clients based in the UK. The ideal candidate will have IT experience in a work environment, an IT-based qualification, and a strong knowledge of PC hardware, Windows platform, and application support.
The role involves working with customers on live chat, email, telephone, and ticketing services to ensure the best level of service possible. Key responsibilities include:
- Providing 1st Line IT Support for all incoming support enquiries
- Troubleshooting basic areas of the company platform
- Incoming enquiries ensuring they are communicated to relevant teams
- Escalating issues to 2nd Line and Technical Pre-Sales Team as necessary
- Delivering handovers between the global 1st Line Technical Support Team
Salary range is £26,000-£32,000 per annum, which is competitive for this position in the region.
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