Technical Support Expert

4 days ago


Essex, United Kingdom Rolls-Royce plc Full time
Key Responsibilities

The successful candidate will have the following key responsibilities:

  1. Order processing and fulfilment for assigned customers and producing customer order acknowledgements.
  2. Delivering second-to-none customer service to the customers and dealing with a wide range of day-to-day queries around orders, products, and returns.
  3. Building and maintaining good relationships with internal stakeholders to ensure customer needs are met.
  4. Liaising with Company Partners such as Schaller, Gitiesse, for all service enquiries and orders.
  5. Monitoring customer and supplier financial accounts.
  6. Booking all aspects of travel and accommodation for Services Support staff as well as any visiting customers. Referral of all customer correspondence to available field Engineers.
  7. Providing telephone and email technical support of company-supported products.


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