Customer Service Representative

5 days ago


Little Germany, Bradford, United Kingdom Aevum Bestattungen GmbH Full time

We are looking for a Customer Service Representative to join our team at Aevum Bestattungen GmbH.

About the Role

As a Telephone Support Associate, you will be the first point of contact for our clients during times of bereavement. You will provide empathetic and professional support, answering their queries and concerns.

Key Responsibilities
  • Provide personalized support to clients over the phone
  • Coordinate appointments and services with our team
  • Offer information about our services and offers
  • Document inquiries and concerns in our system
  • Assist with administrative tasks
Requirements
  • Empathy and sensitivity when dealing with grieving individuals
  • Excellent written and spoken communication skills
  • Well-groomed and attractive appearance
  • Experience in customer service or a similar role is an advantage
  • Ability to work in a team and be flexible
What We Offer
  • A future-proof job in a dedicated team
  • A varied and meaningful role with a high level of personal responsibility
  • Further training opportunities on our own digital campus
  • Variety of employee benefits, including a monthly benefits card
  • Flexitime account and 28 days of vacation


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