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Front of House Manager Assistant

2 months ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

Unlock Your Potential in a Dynamic Front of House Role

We are seeking a highly motivated and customer-focused individual to join our Front of House team at Oulton Hall Hotel, Spa & Golf Resort. As a Front of House Manager Assistant, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our reception area.

Key Responsibilities:

  • Provide outstanding customer service to guests, responding to their needs and resolving any issues promptly
  • Support the Front of House Manager in reviewing room allocations, advising on rates, packages, and promotions
  • Maximize revenue by upselling and cross-selling hotel services and amenities
  • Work collaboratively with the Front of House team to maintain high standards of service and quality
  • Assist with guest issues and complaints, resolving them in a professional and courteous manner

Requirements:

  • Previous experience in a front office, reception, or front of house position, or equivalent
  • People management experience and ability to lead a team
  • Quality and standards driven, with a focus on delivering exceptional guest experiences
  • Outstanding customer service skills, with the ability to resolve conflicts and issues

What We Offer:

  • Free health club membership (T&Cs apply)
  • Discounts across golf, including membership, guest rates, green fees, buggies, and clothing
  • Discounts across The QHotels Collection
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

About Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star, 152-bedroom property located on the outskirts of Leeds. Our hotel is set in acres of woodland, with a 27-hole golf course and a range of dining options, including the Calverley Grill restaurant and the Claret Jug restaurant. We offer afternoon tea, private dining, and meetings and event spaces, as well as leisure facilities including a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

Join Our Team:

We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We proudly support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.