Customer Service Representative

4 days ago

St Annes, Lancashire, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Colleague at our St Anne'S Rd Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities

  • Provide excellent customer service, greeting customers with a smile and serving them with pride
  • Build rapport with customers, ensuring they have a great shopping experience
  • Take the initiative to make decisions that are right for our customers
  • Work collaboratively with colleagues to achieve store goals and objectives
  • Be knowledgeable about store products and services, making recommendations to customers
  • Handle products with care to maintain quality and ensure they reach customers in the best condition
  • Participate in seasonal, community, and charity events, creating a great inclusive atmosphere
  • Be knowledgeable about store performance, understanding your role and contributing to driving service and sales

What We Offer

  • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months
  • Request flexible working from day one
  • 10% off and 15% at pay day weekends with your Colleague Clubcard
  • Access to free wellbeing services and a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Requirements

  • A passion for delivering great service and building rapport with customers
  • The ability to work well within a team and communicate openly with others
  • To take the initiative and make decisions that are right for our customers
  • Be at work on time, well presented, and ready to be a brand ambassador

Why Join Us?

At Tesco, we are committed to creating a workplace that is inclusive, supportive, and rewarding. As a Colleague, you will have the opportunity to develop your skills, work with a diverse team, and contribute to the success of our store.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering great service, we would love to hear from you. Please apply online or visit your local store to speak with a member of our team.

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