Senior Revenue Operations Specialist

3 weeks ago

London, Greater London, United Kingdom Causaly Full time

About Us:

Causaly is a leading biotech company that accelerates scientific breakthroughs for all humankind. With our AI technology, we develop the world's biggest knowledge platform in Biomedicine. Our mission is to enable researchers and decision-makers to discover evidence from millions of academic publications, clinical trials, regulatory documents, patents and other data sources in minutes.

The Role:

We are seeking a highly skilled Senior Revenue Operations Analyst to play a critical role in optimizing and streamlining revenue operations. As a key member of our team, you will lead strategic projects and work closely with sales, marketing and customer success teams to ensure alignment and efficiency in revenue-generating activities.

Responsibilities:

  1. Lead and support strategic projects aimed at driving revenue growth and operational excellence.
  2. Assess potential CRM migration from HubSpot to Salesforce.
  3. Automate processes to ensure efficient and reliable data management, securing end-to-end project delivery from data input to insightful visualisations.
  4. Provide analytical support and strategic project management for initiatives such as pricing strategies, sales incentives, and market expansion.
  5. Manage integrations between various data, tools and platforms to maintain data integrity and accuracy, addressing data discrepancies.
  6. Oversee the monitoring and analysis of customer satisfaction metrics and feedback, identify strategic opportunities for improvement and driving initiatives to improve customer experience.
  7. Enable and drive change management as new tools and systems are launched, ensure systems are effectively supporting revenue operations and that users are adequately trained.
  8. Work cross functionally and build relationships to support all GTM teams.
  9. Identify bottlenecks in our funnel and manage the pipeline, driving automation initiatives to reduce manual tasks.

Requirements:

  • You have a minimum of 3 years of experience in Revenue Operations, Sales Operations or a related role.
  • You have experience in using GTM tools like: HubSpot, Gong and Planhat.
  • You are familiar with data integration and data governance practices.
  • You can prioritise projects in a fast-paced, dynamic environment.
  • You have experience supporting customer-facing roles and are highly collaborative and team-oriented.
  • You have strong creativity, critical thinking and problem-solving skills, and enjoy "outside of the box" when faced with new challenges.
  • You are excited to work in a hybrid working environment and be present in our central London office at least 3 times a week.

Benefits:

  • Competitive compensation package.
  • Private medical insurance (underwritten on a medical health disregarded basis).
  • Life insurance (4 x salary).
  • Individual training/development budget through Learnerbly.
  • Individual wellbeing budget through Juno.
  • 25 days holiday plus public holidays and 1 day birthday leave per year.
  • Hybrid working (home + office).

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