Academic Administration Manager
4 weeks ago
This role will play a pivotal part in overseeing the administrative functions of the Residential Property department. The successful candidate will be responsible for guiding team members and ensuring the accuracy of administrative tasks. A minimum of 4 years' experience in Conveyancing Administration is essential, along with excellent organisational skills and the ability to build and lead a team in a fast-paced environment.
Key Responsibilities:
- Lead and develop the admin team to provide an exceptional support service to clients.
- Train and develop existing and new staff to enhance their skills and knowledge.
- Recruit and manage new team members within the admin team to ensure a smooth workflow.
- Prepare agenda, minutes, and data for departmental meetings to ensure effective communication.
- Manage the diary and schedule for the Head of Department to ensure seamless coordination.
- Oversee the billing process each month to ensure timely and accurate payments.
- Conduct administration meetings and provide feedback to the Head of Department to maintain a positive working relationship.
- Prepare for departmental business development meetings on a monthly basis and provide feedback to the Head of Department and Business Relationships Manager.
- Play a key role in establishing the remote support team and ensuring they are fully integrated into the UK team.
- Liaise with clients and agents to maintain strong relationships and provide exceptional customer service.
Requirements:
- A minimum of 4 years' experience in Conveyancing Administration.
- Team management experience, with the ability to build and lead a team.
- Exemplary attention to detail and robust organisation skills.
- Ability to work independently and as part of a team.
- Proactive approach to tasks and clear, confident communication.
- Excellent customer service skills and ability to maintain strong relationships with clients and agents.
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