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Complaint Resolution Specialist
2 months ago
About Dignity Plc
Dignity Plc is a leading provider of funeral services, dedicated to delivering compassionate and respectful care to families during their most challenging moments. We strive to make a meaningful impact in the lives of those we support, and we're seeking a skilled Complaint Resolution Specialist to join our team.
Key Responsibilities
- Handle incoming complaints with professionalism, empathy, and patience, ensuring that customers' concerns are addressed with care and respect.
- Listen attentively to customers' concerns, demonstrating understanding and empathy, and providing clear and concise explanations of company policies and procedures.
- Liaise with internal departments to escalate and resolve complex complaints, and document all interactions and resolutions accurately in our complaint management system.
- Follow up with customers to ensure that complaints have been resolved to their satisfaction, and identify opportunities for process improvements to prevent future complaints.
Requirements
- Previous experience in customer service or complaint handling roles, although training will be provided.
- Excellent communication skills, both verbal and written, enabling effective interaction with customers.
- Strong interpersonal skills and the ability to remain calm under pressure, ensuring professionalism during challenging situations.
- Empathy and compassion for customers experiencing difficult situations, providing genuine support and understanding.
- Attention to detail and strong problem-solving abilities, ensuring thorough investigation and resolution of complaints.
What We Offer
Dignity Plc is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. We offer a supportive and collaborative environment, with opportunities for professional growth and development. If you're a skilled Complaint Resolution Specialist looking to make a meaningful impact in the lives of our customers, we encourage you to apply.
