Complaints Resolution Manager

2 months ago

Enfield Town, Greater London, United Kingdom Mears Group Full time

Job Summary:

Mears Group is seeking a highly organized and detail-oriented Claims Coordinator to join our team. As a Claims Coordinator, you will play a critical role in ensuring the effective management of issues and complaints reported by our service users.

Key Responsibilities:

  • Collaborate with regional teams to resolve issues and complaints in a timely and efficient manner.
  • Ensure that safeguarding and service user experience are at the forefront of all service delivery.
  • Develop and maintain strong relationships with internal stakeholders to ensure seamless communication and issue resolution.
  • Utilize IT systems to track and manage issues and complaints, ensuring accurate and up-to-date records.
  • Work effectively under pressure to meet deadlines and deliver high-quality results.
  • Contribute to the development and implementation of processes and procedures to improve service delivery and efficiency.

Requirements:

  • Previous experience working in an administration-based role, preferably in a similar field.
  • Proven experience in managing complaints and issues in a fast-paced environment.
  • Excellent IT skills, including proficiency in Microsoft Office and other relevant software.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders.
  • Ability to work independently and as part of a team, with a strong work ethic and commitment to delivering high-quality results.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • Collaborative and supportive work environment.
  • Access to employee assistance programs and wellness initiatives.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career advancement and professional growth.
  • A competitive salary and benefits package.
  • Access to employee assistance programs and wellness initiatives.

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