Head of Asset Care

3 weeks ago

Birmingham, Birmingham, United Kingdom OneAdvanced Full time
Job Title: Head of Asset Care

About the Role:

We are seeking a dynamic and experienced leader to head our Microsoft Dynamics and Power Platform team within the Managed Services Professional Services division. As the Head of Asset Care, you will take ownership of driving exceptional customer service and commercial success for this rapidly growing team.

Key Responsibilities:

Leading and Inspiring Your Team: Manage and mentor a talented team of Dynamics and Power Platform consultants, architects, and engineers, fostering a culture of collaboration, excellence, and continuous development.

Delivering Customer Transformational Change: Oversee a portfolio of customer projects, ensuring timely and successful delivery of Dynamics and Power Platform solutions that drive significant business transformation.

Building Strong Customer Relationships: Collaborate with customers to understand their needs and deliver tailored solutions that meet their expectations.

Collaborating with Your Leadership Team: Work closely with, and as part of the Professional Services Leadership Team to align delivery with broader company goals, ensuring continuous improvement of consulting and transformation services.

Ensuring Operational Excellence: Be accountable for workforce planning, ensuring the right skills are available at the right time to meet demand. Maintain a focus on delivering high-quality work while balancing billable utilisation with professional development.

Shaping Technical Strategy: Lead the development of technical strategies and best practices within the Dynamics and Power Platform team, promoting innovation in automation, business intelligence, and data management through Microsoft Modern Workplace technologies.

Supporting Sales and Pre-Sales Efforts: Deliver clear and effective reporting to track progress, successes, challenges, and risks, enabling transparent discussions and informed decision-making.

Customer Service Passion: You are dedicated to delivering exceptional customer experiences through your team's expertise.

Leadership in Delivery: You have experience leading delivery teams on Microsoft Dynamics and Power Platform projects, both new implementations and enhancements.

Technical Knowledge: You have a strong understanding of how Microsoft Power Platform, Modern Workplace, Cloud Technologies, and Dataverse combine to drive business transformation.

Commercial Acumen: You possess solid business insight, honed through experience in a customer-facing professional services, or consulting environment.

Mentoring and Coaching: You have experience mentoring and developing high-performing teams, fostering growth and collaboration.

Stakeholder Management: You have exceptional stakeholder management skills and can communicate effectively at all levels.

Project Methodologies: You are an expert in both traditional project methodologies (Prince2, APM) and agile frameworks, with experience implementing Scrum in teams with low agile maturity.

What We Offer:

Annual Leave: 25 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme: Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer: We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Development Programmes: From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus: Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial Wellbeing: We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme: Our plan with Scottish Widows offers 5% matched contribution by the company

Income Protection Insurance: Providing you with support and assistance when you need it most

Performance & Talent: Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference: We provide opportunities to help our people make a difference to the causes they care about

Volunteering Time: Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven: Donate the pennies from your pay check to help make a difference without lifting a finger

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