Retail Customer Service Specialist

3 days ago


Stockport, Stockport, United Kingdom GSF Car Parts Limited Full time
About the Job

As an Automotive Parts Team Member at GSF Car Parts Limited, you will be responsible for providing exceptional customer service and contributing to the success of our sales team. This is an excellent opportunity for someone who is target driven and motivated to achieve results.

Responsibilities:
  • Serve trade and retail customers for click and collect and general orders, striving to maximise sales opportunities.
  • Pick relevant parts from the warehouse to fulfill customer orders efficiently.
  • Support the sales team in promoting product sales and responding to customer inquiries.
  • Ensure customer needs are fully satisfied regarding part orders, returns, or queries.
  • Process customer returns for resale, warranty, or surcharge.
  • Collaborate with the team to achieve positive performance and meet individual benchmarks.
  • Utilize the E-learning platform to enhance product knowledge and improve performance.
  • Maintain a clean and tidy customer-facing area of the branch.
  • Develop strong relationships with customers and understand their garage requirements.
  • Promote a positive image of the company through professionalism and adherence to values.
  • Achieve set Key Performance Indicators (KPIs).

Work schedule: Casual basis covering sickness and annual leave, including weekends.



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