IT Support Specialist
2 weeks ago
Hobson Prior is a leading life sciences recruiter seeking an experienced IT Support Specialist to join its dedicated team on a 12-month rolling contract. Based in Germany, this role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently.
The ideal candidate will have a minimum of a High School Diploma or Bachelor's Degree and a basic understanding of ITIL and ITSM frameworks. Previous experience working in a technical support role is essential, as is fluency in German. Additional languages like Spanish, Italian, or French are a plus.
This exciting opportunity offers a salary of approximately €40,000 per annum, depending on experience, and includes flexibility to work rotating shifts and occasional bank holidays. You will also have the opportunity to work from home 50% of the time and enjoy a reliable home internet connection.
In this role, you will be responsible for:
- Answering calls, chats, and emails to provide IT support to employees globally.
- Creating and managing support tickets, ensuring all activities are documented.
- Troubleshooting and resolving complex technical issues or escalating to higher support levels.
- Researching complex problems and identifying trends.
You will also have the chance to contribute to the company's knowledge base, provide training to team members, and assist with quality reviews and internal projects.
Sounds like an exciting opportunity? Apply now to take your career to the next level
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