Product Service Agent

3 days ago


Liverpool, Liverpool, United Kingdom Acorn Group Full time

**Role Overview**

We are seeking a highly skilled and experienced individual to join our team as a Product Service Agent. As a key member of our financial services team, you will be responsible for servicing existing accounts and meeting retention targets by providing exceptional customer service.

In this role, you will work closely with customers to understand their needs and provide tailored solutions to meet their requirements. You will also be responsible for validating risks coming through SchemeServe on a daily basis and maintaining accurate records.

**Key Responsibilities**

  • Provide exceptional customer service over the phone, via email, virtually, and occasionally face-to-face
  • Service existing accounts and meet retention targets
  • Validate risks coming through SchemeServe on a daily basis

**What We Offer**

As a Product Service Agent at Acorn Group, you will enjoy a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also have access to ongoing training and coaching, as well as opportunities to build your knowledge of the financial services industry.

**Benefits**

We offer a range of benefits to support your career development and well-being, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, and a generous pension scheme. You will also have access to our reward and discount platform, cycle to work scheme, and free eye test vouchers.


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