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Front Desk Associate

2 months ago

Horley, Surrey, United Kingdom Valor Hospitality Europe Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Gatwick. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Process payments, handle guest complaints, and maintain accurate records of guest interactions.
  • Collaborate with other hotel staff to ensure seamless service delivery and maintain a high level of guest satisfaction.
What We Offer
  • A competitive hourly rate of 11.44, with opportunities for overtime and shift differentials.
  • A range of benefits, including exclusive discounts for you, your friends, and family, as well as access to our Employee Assistance Programme and Healthcare Cash Plan options.
  • Opportunities for career growth and development, including fully funded apprenticeship programmes and internal development programmes.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Requirements
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a range of shifts, including evenings and weekends, and be flexible with regards to scheduling.
  • Basic computer skills and proficiency in hotel software systems.
Why Join Us?

Valor Hospitality Europe is an equal opportunities employer, committed to providing a welcoming and inclusive work environment for all employees. We offer a range of benefits and opportunities for career growth and development, as well as a dynamic and supportive work environment. If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity.