Engineering Support Specialist

3 weeks ago


Stafford, Staffordshire, United Kingdom Nicholas Clarke Associates Limited Full time

Company Overview

Nicholas Clarke Associates Limited, a leading Stafford based engineering business, is seeking an experienced Engineering Administrator to join their team. With a strong reputation for delivering engineered solutions to various industries, the company offers a secure position with great opportunities for long-term career progression.

 

Salary and Benefits

The successful candidate can expect a competitive salary of £37,000 per annum, plus benefits. This includes a comprehensive package that rewards hard work and dedication.

 

Job Description

The role of Engineering Administrator sits within the administration/engineering team and focuses on providing customers with excellent routine servicing, customer care, and management of equipment upkeep contracts services. Key responsibilities include:

  • Receiving and processing customer servicing orders
  • Ensuring planned maintenance and servicing is fulfilled on time, within budget, to scope, and to full customer satisfaction
  • Facilitating and organising both planned and reactive service calls
  • Assigning engineers to service visits, arranging hire of access equipment, and processing service visit reports
  • Liaising with engineers on site, ensuring full communication and understanding of required service work
  • Facilitating comprehensive reports of work carried out
  • Working closely with the Project Manager to ensure work is within project scope and appropriately issued
  • Providing technical/engineering updates to clients to ensure they understand scope of work

 

Required Skills and Qualifications

To be successful in this role, candidates should possess:

  • Engineering Administration/customer support experience
  • Experience within a general engineering or manufacturing environment
  • Basic Mechanical and/or Electrical engineering knowledge
  • Strong organisation, communication, and time management skills
  • Excellent communication ability with experience of customer facing

 

Benefits and Opportunities

Nicholas Clarke Associates Limited offers a fantastic opportunity to join a well-established business with a secure position and great prospects for long-term career development. The company provides full product training and encourages career progression into Project Engineering and Management roles.



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