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Wine Sales Associate
2 months ago
Majestic Wine is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Our company has undergone an ambitious transformation and turnaround programme, resulting in record market share growth, a new and improved product range, and a new website.
The RoleWe are seeking a dynamic and driven individual to join our team as a Sales Assistant. As a key holder, you will be responsible for driving store performance, delivering exceptional customer service, and maintaining the physical appearance and maintenance of your store.
Key Responsibilities:
- Drive store performance by maximising sales opportunities and supporting your team in meeting and exceeding targets.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Demonstrate your passion for product by offering a VIP concierge service to customers, actively contacting them with updates on products and tastings.
- Sell the story, not the discount, by sharing your in-depth knowledge of our range with customers.
- Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
- Be an ambassador for the store, supporting the team in delivering an outstanding shopping experience for every customer.
We offer a competitive salary and performance bonus, up to 20% staff discount, career development opportunities, and a contributory Company Pension Plan. You will also have access to Retail Trust, which includes Retail Rewards, discounted e-vouchers, and gift cards.
We are passionate about nurturing our internal talent and offer career progression supported by our excellent in-house training schemes. You will also have the opportunity to attend wine tasting events and participate in our contributory Company Pension Plan.
RequirementsWe are looking for someone with excellent time-management, delegation, and problem-solving skills. You should be able to demonstrate your ability to deliver exceptional customer experience and service to every single customer. Self-motivation, adaptability, and resilience are essential in this role.
You should also have a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points. Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 WSET wine qualifications.
Contract and HoursThis is a fixed-term contract with 32 hours per week. We look forward to receiving your application and working together to achieve our goals.
