Frontline Service Advisor

7 days ago


Crawley, West Sussex, United Kingdom Thrifty Car & Van Rental Full time

We're looking for a highly skilled Frontline Service Advisor to join our team at Thrifty Car & Van Rental. In this exciting role, you'll have the opportunity to work with a wide range of customers, providing them with exceptional service and support.

About the Position

This is a full-time position, working 40 hours per week, and we're offering a competitive salary of £24,000 - £30,000 per annum, depending on experience.

As a Frontline Service Advisor, your primary responsibility will be to assist customers with renting and returning vehicles. You'll also be responsible for resolving any issues that may arise during their rental period.

You'll need to have excellent customer service and communication skills, as well as strong administrative abilities. Proficient computer skills are also essential, as you'll be using our systems to manage bookings and resolve queries.

Main Responsibilities
  • Assist customers with renting and returning vehicles
  • Resolve customer complaints and issues in a timely and professional manner
  • Manage administrative tasks, including updating customer records and processing payments
  • Provide accurate information about our products and services to customers

At Thrifty, we have a family business culture where our people remain at the heart of everything we do. We're committed to providing our customers with an exceptional experience, and we're looking for someone who shares our values.



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