Strategic IT Contract Manager for Global Operations

6 days ago

Derby, Derby, United Kingdom AMS CWS Full time

We are a leading global total workforce solutions firm that enables organisations to thrive in an era of constant change. Our innovative approach helps businesses build, re-shape, and optimise their workforces.

As a Strategic IT Contract Manager for Global Operations, you will play a pivotal role in managing and optimising a portfolio of global contracts with high-value third-party suppliers. This position requires adept contract management expertise, focusing on both financial oversight and operational management across a complex landscape of mobility, audio/visual, and telecommunications assets.

Working closely with our globally respected clients, who develop cutting-edge technologies delivering clean, safe, and competitive solutions to meet the planet's vital power needs, you will be accountable for the overall contract value, ensuring cost efficiencies, resolving disputes, and maintaining service levels across a user base of 9,500 end users.

In this role, you will be responsible for:

  • Contract Oversight and Supplier Relationship Management
    • Oversee multiple high-value contracts with a focus on maintaining and improving the cost-effectiveness and performance of key suppliers within IT service areas, particularly Vodafone.
    • Act as a primary contact for supplier management, including operational, financial, and SLA performance, ensuring services meet expected standards and addressing escalations as needed.
    • Develop and present performance insights, consolidating data and evidence to support issue resolution and facilitate contract negotiations.
  • Profit and Loss Management
    • Own the profit and loss (P&L) accountability related to supplier-delivered products and services. This includes driving commercial efficiencies, managing operational metrics, and proactively mitigating financial risks to stay within budgeted costs.
  • Operational and SLA Management
    • Ensure that suppliers meet all contractual obligations related to SLAs, quality, and performance targets, especially in unpredictable or high-complexity scenarios.
    • Monitor and report on SLA adherence and operational standards, driving continuous improvement and ensuring proactive risk management in line with service architecture standards.
  • Cross-functional Coordination
    • Collaborate with key internal stakeholders, including the Head of Service Performance, Service Architect, and Sector CDIO, to align on contract goals and drive service improvement initiatives.
    • Partner with external suppliers and vendors to strengthen strategic relationships, facilitating smooth service delivery and effective conflict resolution when necessary.

The ideal candidate will possess:

  • Demonstrable experience managing global, multi-national contracts with a specific focus on IT, telecommunications, and mobility solutions.
  • Expertise in supplier relationship management, particularly within shared services or large enterprise environments.
  • ITIL or equivalent qualification, with experience in a structured service delivery organisation.
  • Exceptional influencing skills with an ability to navigate complex service landscapes and negotiate with senior stakeholders across regions.
  • Solid background in managing enterprise mobility solutions, and leasing arrangements for telecoms and AV equipment.
  • In-depth understanding of mobility and call plans, with a track record in financial management and contract dispute resolution.

Our estimated salary for this role is around £60,000 - £80,000 per annum, depending on location and experience.

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