Customer Service Ambassador
3 weeks ago
We are seeking a highly skilled and experienced Receptionist to join our team at Ladurée in Central London. As the face of our luxury retail brand, you will be responsible for delivering exceptional customer service and creating a seamless dining experience for our guests.
About the RoleThis is an exciting opportunity to work in a globally renowned high-end patisserie and tearoom, celebrated for its iconic macarons, exquisite pastries, and refined French elegance. You will have the chance to develop your skills in guest relations, administrative duties, and coordination and communication with our Management, Kitchen, and Service Team.
Key Responsibilities- Welcome guests with warmth and professionalism upon arrival
- Manage reservations via phone, email, or online booking systems
- Bring guests to their tables, ensuring proper seating arrangements and preferences are respected
- Address guest inquiries about menus, services, and any special accommodations
- Operate the reception desk, answering calls, and directing them to the appropriate floor: terrace, balcony, or restaurant
- Maintain accurate records of reservations, cancellations, and seating plans
- Support the management team with administrative tasks when required
- Collaborate with the Management, Kitchen, and Service Team to ensure smooth operations
- Communicate effectively about special requests, celebrations, or dietary needs
To be successful in this role, you will need:
- Previous experience in a customer service or hospitality role
- Fluent in English (additional languages are a plus)
- Ability to work flexible shifts, including weekends and holidays
- A genuine passion for hospitality and delivering luxury service
We offer a competitive hourly wage of £12-£15 per hour, depending on experience, as well as:
- Employee discounts on Ladurée products and dining
- Opportunities for career development and advancement within Ladurée
- Exposure to a prestigious, globally renowned luxury dining environment
- Monthly Travel Allowance
- Employee Assistance Program (EAP)
- Pension Plan
An estimated salary range for this role is £24,000-£30,000 per year, based on a 40-hour workweek and assuming a starting rate of £12-£15 per hour.
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