Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at HomeServe Limited. This is a new role within the Consumer Finance business, and the successful candidate will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.
As a Customer Service Representative, you will be fluent in both English and German, and will be required to travel into our London office twice a week to work with the team. You will be located within a convenient commute to Kings Cross.
The role involves contacting customers to collect overdue payments or outstanding balances, negotiating payment arrangements with customers to ensure timely collection, and following up on payment commitments and resolving any collection issues.
Responsibilities:- Customer Service:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing excellent customer service by addressing customer needs and concerns effectively.
- Maintaining positive relationships with customers and ensuring customer satisfaction.
- Collection:
- Contacting customers to collect overdue payments or outstanding balances.
- Negotiating payment arrangements with customers to ensure timely collection.
- Folloeing up on payment commitments and resolving any collection issues.
- Underwriting:
- Evaluating and assessing applications to determine risk and eligibility.
- Analysing financial and credit information to make underwriting decisions.
- Evaluating applications based on underwriting guidelines and regulations.
- Admin:
- Admin work as required.
Estimated Salary: £28,000 - £35,000 per annum, depending on experience.
About the CandidateKnowledge, Skills & Attributes:- Essential:
- Experience in customer service and/or debt collection.
- Strong communication skills, problem-solving abilities, and attention to detail.
- Degree qualified or suitable alternative experience.
- Desirable:
- Knowledge of financial products and services.
- Experience in underwriting in finance services would be helpful.
- Experience gained within the consumer finance industry.
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