Product Knowledge Developer
1 day ago
Estimated salary: £60,000 - £80,000 per annum.
About the OpportunityWe are looking for a skilled Technical Writer to join our product team at Snowplow. As a Technical Writer, you will be responsible for creating high-quality, customer-facing documentation that enables our users to understand and use Snowplow's products effectively.
Responsibilities- Work closely with Product Managers, Engineers, Customer Success, Sales Engineering and Support to understand the functionality and nuances of Snowplow's platform and data capabilities.
- Develop content around how to leverage Snowplow for a range of use cases, from basic setup to advanced implementations across key industries (e.g., retail, digital products, AI/ML).
- Gather feedback from customers and internal teams to continuously improve documentation quality and usability.
- Contribute to Snowplow's knowledge base and thought leadership to support a community of data professionals.
- Organise and produce short instructional videos in collaboration with participants across the business.
- Native English speaker or equivalent proficiency, with storytelling skills and an ability to simplify complex technical information.
- Proven experience writing for technical audiences, including software developers, data engineers, or data scientists.
- Strong technical understanding of data platforms, data modelling, or event tracking, and experience with cloud data warehouses (e.g., AWS, GCP, Azure), or product analytics tools (Amplitude, Google Analytics, Mixpanel).
- Strong organisational skills and attention to detail, with the ability to manage and prioritise multiple documentation projects.
Snowplow is a global leader in customer data infrastructure (CDI) for AI. We are dedicated to building and supporting a brilliant, diverse and hugely inclusive team.
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