Product Knowledge Manager

3 weeks ago


London, Greater London, United Kingdom SPACE NK Full time

We are seeking a highly skilled Product Knowledge Manager to join our team at Space NK. As a Product Knowledge Manager, you will be responsible for delivering exceptional customer service and providing expert advice on beauty products.

Key Responsibilities:

  • To exceed sales targets and drive business growth through effective product knowledge and excellent customer service skills.
  • To ensure consistent product training and knowledge across the team, providing unbiased customer advice and ensuring a seamless shopping experience.
  • To assist the Store Manager in managing payroll spend within budget through effective scheduling and people planning.
  • To maintain accurate stock files and adhere to all stock handling policies to minimize stock loss.

Requirements:

  • Able to deliver a 'customer first' experience, demonstrating leadership and coaching skills to motivate the team.
  • Strong communication and prioritizing skills, with the ability to build strong working relationships with support office departments.
  • Confidently analysing commercial reports to drive business opportunities and make informed decisions.

Benefits:

  • A competitive salary of £35,000 - £45,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a focus on employee well-being and work-life balance.


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