Technical Solutions Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Wincanton Full time

Welcome to Wincanton, a leading logistics company that values its people and offers a friendly, safety-first working environment. We are delighted to announce the addition of Invar to our group, a supplier of integrated warehouse automation solutions.

As a Technical Office Engineer, you will work closely with other teams to provide technical support for automated solutions at client sites. Your key responsibilities will include investigating tickets reported to the support helpdesk, providing effective technical support for Invar clients, and ensuring compliance with all company policies and procedures.

The role will be hybrid-based with occasional travel to Head office in the UK. You will be expected to provide 1st to 2nd line support, investigate tickets/incidents, and provide a solution within SLA. You will also be required to run monitoring tools and report back, and ensure details of all calls and enquiries are accurately logged onto cloud-based customer support software.

We are looking for a self-driven, results-oriented individual with a positive outlook and a keen interest in new experiences and responsibilities. You should be a natural forward planner who critically assesses their own performance and is proactive and self-driven in achieving goals and objectives. Excellent customer focus, experience of working under pressure, and to tight deadlines without compromising quality are essential.

We offer a competitive salary, company pension scheme, private healthcare, EV car leasing scheme, and other benefits. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Key Skills:

  • Windows Azure
  • Microsoft Suite
  • SQL
  • Visual Studio DevOps


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