Technical Support Specialist

1 month ago


Surbiton, Greater London, United Kingdom EMCOR UK Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at EMCOR UK. As a Technical Support Specialist, you will provide technical and administrative support to the Account Manager and coordinate all PPM and Reactive works in an efficient and effective manner.

Key Responsibilities:

  • Coordinate all billing and prompt processing of reactive, labour and subcontractor costs
  • Carry out various personnel duties such as, holiday and sickness reporting, booking accommodation and dealing with expenses
  • Ensure all sites are compliant with EFS procedures and policies and issuing of these documents
  • Operate the EMCOR Helpdesk, allocating work to the EMCOR site teams and updating client helpdesk with progress
  • Support the Technical & Account Managers
  • Maintain all files, Contract and IMS
  • All site purchasing using JD Edwards and processing thereof chargeable/non chargeable works
  • Process works in progress paperwork ready for invoicing
  • Produce monthly reports for the client
  • Scheduling, planning and allocation of all PPM work for EMCOR and Specialist contractors
  • Organise call outs to Sub Contractors to carry out repairs
  • Dealing with sub contractor enquires
  • Maintaining call out rota
  • Pursuing the return of all paperwork both internally (technicians) and externally (reports and quotes from sub cons)
  • Checking the accuracy of weekly timesheets
  • Writing letters as and when required
  • Dealing with in and out post


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