Technical Support Specialist
1 month ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at EMCOR UK. As a Technical Support Specialist, you will provide technical and administrative support to the Account Manager and coordinate all PPM and Reactive works in an efficient and effective manner.
Key Responsibilities:
- Coordinate all billing and prompt processing of reactive, labour and subcontractor costs
- Carry out various personnel duties such as, holiday and sickness reporting, booking accommodation and dealing with expenses
- Ensure all sites are compliant with EFS procedures and policies and issuing of these documents
- Operate the EMCOR Helpdesk, allocating work to the EMCOR site teams and updating client helpdesk with progress
- Support the Technical & Account Managers
- Maintain all files, Contract and IMS
- All site purchasing using JD Edwards and processing thereof chargeable/non chargeable works
- Process works in progress paperwork ready for invoicing
- Produce monthly reports for the client
- Scheduling, planning and allocation of all PPM work for EMCOR and Specialist contractors
- Organise call outs to Sub Contractors to carry out repairs
- Dealing with sub contractor enquires
- Maintaining call out rota
- Pursuing the return of all paperwork both internally (technicians) and externally (reports and quotes from sub cons)
- Checking the accuracy of weekly timesheets
- Writing letters as and when required
- Dealing with in and out post
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