IT Support Specialist
1 month ago
Job Title: IT Service Desk Analyst
About the Role:
We are seeking an IT Service Desk Analyst to join our team at E-Resourcing Ltd. As the first point of contact for all inquiries, you will provide excellent customer service and technical support to our clients.
Key Responsibilities:
- Provide first-line support via phone, email, or the IT request portal.
- Resolve technical issues in a Windows-based environment, including support for 3rd party and in-house built applications.
- Administer the IT Service Desk, including order management, dealing with 3rd party suppliers, asset tracking, and ad hoc reporting.
- Manage the Starter, Movers, and Leavers process, including hardware provision and software deployment.
- Maintain the asset database and provide asset management support.
Requirements:
- Previous experience in an IT Service Desk environment.
- Experience troubleshooting network issues.
- Active Directory and O365 support experience.
- Familiar with PC/laptop build technologies.
- Understanding of desktop security, anti-virus, and anti-malware.
- Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
- Foundation knowledge of ITIL v3 or v4 is beneficial.
What We Offer:
As an IT Service Desk Analyst at E-Resourcing Ltd, you will have the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.
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