Help Desk Support Specialist

4 days ago


Surbiton, Greater London, United Kingdom E-Resourcing Ltd Full time

**Job Overview**

E-Resourcing Ltd is seeking an IT Service Desk Analyst to serve as the primary point of contact for client inquiries.

**Key Responsibilities**

  • Provide first-line technical support via phone, email, and IT request portal with a focus on excellent customer service.
  • Resolve technical issues, primarily end-user support in a Windows-based environment, including 3rd party and in-house built applications.
  • Administer the IT Service Desk efficiently, managing orders, suppliers, asset tracking, and ad hoc reporting.
  • Manage the Starter, Movers, and Leavers process, including hardware provision, software deployment, account creation, amendment, and disabling.
  • Maintain the asset database and provide asset management support by identifying information, providing analysis, and updating key IT asset details.

**Requirements:**

  • Previous experience in an IT Service Desk environment.
  • Troubleshooting network issues experience.
  • Active Directory and O365 support experience.
  • Familiarity with PC/laptop build technologies.
  • Understanding of desktop security, anti-virus, and anti-malware.
  • Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
  • Foundation knowledge of ITIL v3 or v4 is beneficial.

**Benefits & Salary Information**

We offer a competitive salary of £27,000, based on location and job requirements. The role is shift-based, working Monday to Friday between 08:00-16:00 and 10:00-18:00.


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